Guest Service Associate
Location: Zone B
Date Posted: 8/13/2015

Strong basic math skills and solid computer skills, excellent interpersonal, creative problem solving, organizational and time management skills, help create and maintain a store culture focused on the customer, reliable transportation and full availability on weekends. Please apply online at

Earthbound Trading Company-Tenant
Store Manager
Location: Zone A
Date Posted: 8/25/2015

Store Manager Needed: Earthbound Trading Company is now looking for a dynamic high-energy person to join our team. AVAILABLE POSITION: Store Manager. Requirements are; retail sales experience, flexible schedule, dependable transportation, leadership and self-motivation skills. Management experience required for management positions. Retail Management experience preferred. To learn more about us and to apply: Visit: Please be sure to choose store location (#454) in the “can’t find what you are looking for?” section-- then select the search magnifier icon. Store Manager Candidates please attach your resume and cover letter (include salary history) when you submit your application.

Key Holder Manager
Location: Zone E
Date Posted: 7/10/2015

Retail sales experience and manager experience

Bring resume in store or pick up application

Education Lead
Location: Zone C
Date Posted: 7/21/2015

General Summary
In addition to the general Lead job description, the Education Lead drives education and training in their store. Education Lead responsibilities include assessing and communication training needs, providing company focused and tailored training for store and cast, tracking cast member learning, brand management and cast coaching. The Education Lead ensures adherence to Sephora concept and culture, maximum profitability, and compliance with Sephora's objectives and policies.

Duties and Responsibilities

  • 60% of job spent on Training and Coaching, Planning, SU Online and Brand Management
  • 30% of job spent as DIC and selling support
  • 10% of job spent on administrative tasks

Training and Coaching

  • Orientation: support onboarding for new cast members monthly
  • WE CARE+: educate and coach to the Sephora Brand Essence
  • Touchbase Headline: deliver morning and afternoon Touchbase Headlines and reinforce company and store focuses
  • Videos: ensure cast and leadership viewing. Incorporate the Video Leader's Guide for skill practice and retention checks
  • Product and Category Training: perform training on overall categories, on brand story, hero skus, points of difference, and facilitate skill practices
  • Express Service Training: deliver new Express Services, videos, and facilitate artistry skill practices.
  • Store Meetings: educate by facilitating cast member meetings
  • Skill Practices: follow up on all training
  • Director-in-charge (DIC) shifts: particularly during peak hours
  • Certification observations

Organization and Planning

  • Average of two hours planning time each day backstage
  • Read store communications: Task list, Merchandising Weekly Communications, and Headline news
  • Prepare materials for facilitation including video viewing
  • Prepare for brand visits
  • Assess current store reporting to strategize training needs: SU Online, ACCR (Assortment Cycle Count Report), and SMART (Brand comp, Sub class, and Beauty Studio reporting)
  • Follow communication guidelines for Task list, email, store planner, and brands
  • Maintain Education Lead binder for development and planning materials
  • Attend weekly leadership meetings and discuss store training needs, and updates
  • Attend monthly / quarterly company Education conference calls

SU Online

  • Track videos, weekly skill practices and brand training
  • Assign video viewing based on store needs and brand visits
  • Train all cast and leadership on SU Online navigation
  • Run SU Online reporting to determine training needs and monitor compliance

Brand Management

  • Brand scheduling
  • Prepare cast and store for brand visits: videos and brand questions
  • Deliver brand visit touchbases and recaps

Additional EDU Lead Responsibilities

  • Prepare all cast for facilitator-led training; welcome letters, pre-work, travel, and expense guidelines
  • Complete certification observations for Express Services, Skincare, Color, and Fragrance Encore
  • Support and drive events, including client seminars and special projects
  • Support district with cast training when needed

Knowledge and Skills Required

  • Demonstrate elevated client service and leadership standards
  • Lead others by maintaining objective and professional relationships with brand partners, key stakeholders, cast, peers, and supervisors
  • Communicate with brand partners, stakeholders, peers, cast, and leadership team
  • Coach cast members while reinforcing the Sephora style of selling and service using WE CARE+
  • Train and coach to meet the needs of individuals, store and district
  • React to situations in-the-moment and stay aware of changing store priorities as they arise. Be flexible and supportive of store needs
  • Demonstrated effective time management, planning, problem solving, and communication skills
  • Proven abilities to inspire and educate cast through training and passion for the business


Requirements of the Job

  • Adherence to the requirements of the Sephora Lead job description
  • Able to support full-time Education Lead role needs
  • Work on average one opening and one closing shift per week, more as needed
  • Availability to work flexible hours and days, including nights and weekends
  • Excellent written/verbal communication, planning, and client service skills
  • Proficient with technology (Windows, Word, and Excel is desired)
  • Able to lift and carry 50 pounds
  • Ability to work in a fragrance filled environment
  • Follow personal appearance guidelines as stated in the Employee Handbook

Experience Preferred

  • Education and /or Product Expert
  • Certified Skincare, Color, and /or Fragrance Expert

Apply at

    Location: Zone C
    Date Posted: 7/22/2015

    General Summary
    In addition to the duties detailed in the cast member job description, Leads assume additional responsibility within the store. Specific duties include responsibility for opening and closing procedures and duties as Director-in-Charge for limited periods of time. Leads assist the Store Director and Specialist with client service, sales, productivity, and operational functions. Ensures the adherence to the SEPHORA concept and culture; ensures maximum profitability and compliance with SEPHORA's objectives and policies.
    Leads do not have the authority to hire, administer disciplinary action or terminate any member of the store team.

    Duties and Responsibilities
    As a Role Model

    • Demonstrate and model client service and onstage leadership standards.
    • Be punctual at work and with all deadlines.
    • Demonstrate self-control in all circumstances.
    • Take initiative: being able to react to situations in the moment and business opportunities as they arise.
    • Be available and flexible to various behavioral styles with cast by coaching to meet the needs of individuals. Be perceived as a leader and maintain objective and professional relationships with band partners, key stakeholders, cast, peers, and supervisors.
    • Demonstrate high ethical standards.

    As a DIC

    • Set the tone on stage - keep product consultants motivated, smiling, and servicing clients.
    • Observe the stage to ensure cast members follow the Sephora style of selling and service using the WE CARE+ process.
    • Observe client flow throughout the store and rezone product consultants to ensure optimal coverage. Ensure that cast is aware when a client is in their zone.
    • Provide effective coaching in the moment.
    • Make touchbases interactive and fun while presenting the financial overview of the business ("big picture").
    • Ensure maintenance standards and presentations standards. Assign tasks to cast members to maintain maximum productivity during down time.
    • Handle client complaints efficiently and effectively.
    • Communicate hourly reads, and zone and break changes.
    • Ensure cast members adhere to the Sephora dress code. Identify and address concerns.
    • Lead by example with all company initiatives and crusades.

    Store Presentation
    • Ensure that standards of cleanliness and organization are maintained by current company standards
    • Drawers
    • Price postings
    • Assortments
    • Area of Pride (AOP)
    • Set-ip merchandising presentations and animations that adhere to and enhance the SEPHORA concept.
    • Assist in maintaining standards of safety and cleanliness of "back stage:" stock room, lockers, kitchen, bathrooms, etc.

    Store operations/Leadership
    • Open and close the store.
    • Appropriately react and handle emergencies and loss prevention issues when opening or closing the store (in the absence of exempt team).
    • Create and execute the store touch base and zoning.
    • Make sound decisions on whether or not to add or cut payroll hours.
    • Effective decisions based around payroll, sales, and current sale trends. Sign check refunds, cast member purchases, and replenish change.
    • Quality decision making skills that reflect values and store policies by using available resources (Leadership team, internal reference material).


    • Adhere to communication guidelines for Email, Store Planner, etc.
    • Communicate appropriately and effectively with key stakeholders, partners, brands, and leadership team.

    Knowledge, Skills Required:

    • Excellent communication and client service skills
    • Entry level analytical and basic math skills
    • Cosmetic experience desirable
    • Proficient in Windows, Word, Excel desirable

    Experience Preferred:
    • 1-2 years in retail/service industry management/supervision

    Minimum educational level
    • High School Graduate or equivalent. College degree preferred
    • Proficiency in a foreign language desirable

    Requirements of the Job
    • Verbally communicate with clients and employees in a clear manner
    • Move around "on-stage," "back stage" and offices
    • Operate POS and personal computer and calculator
    • Lift and carry 50 pounds
    • Work in a fragrance filled environment
    • Handle and apply cosmetic products to clients
    • Bend and stretch to stock shelves
    • Willingness to work flexible hours
    • Wear costume provided
    • Follow personal appearance guidelines as stated in the Employee Handbook
    • Consistent and reliable attendance
    • Count cash and balance registers

    Apply at

    Operations Consultant
    Location: Zone C
    Date Posted: 7/23/2015

    Duties and Responsibilities
    This position reports to the Store Director, Operations Specialist or Operations Lead.
    The following list of duties as specified in the Policies and Procedures for A+ and A volume stores:

    • Processing Tester, Damages and Known Theft
    • Shipment and Receiving
    • Animations Prep
    • Backstage Organization

    For B-E store volumes:
    • All duties listed above
    • Updates

    Where volume or workload warrants, Operations Consultants may be added to perform a specific subset of the operations responsibilities.

    Knowledge, skills required

    • Computer and Store Systems

    Minimum Education Level
    • High School Graduate

    Requirements of the Job
    • Ability to clearly communicate with store employees and clients
    • Work in a fragrance filled environment
    • Lift and carry up to 50 pounds and bend and stretch to stock shelves
    • Availability to work a flexible schedule including, shipment in the evening and recover shifts when needed
    • Wear costume provided
    • Consistent and reliable attendance

    Visit to apply

    Operations Lead
    Location: Zone C
    Date Posted: 7/22/2015

    Duties and Responsibilities
    This Position reports to the Store Director or Operations Specialist.
    The following list of duties as specified in the Policies and Procedures for all A+ and A volume stores:

    Oversee Operations Consultant workload

    • Plan and delegate tasks
    Oversee Cycle Counting
    • Ensure cycle counting program is followed and all scheduled and necessary cycle counts are completed to avoid out of stocks
    Manage Reverse Logistics Processes- RTV's, Transfers, Obsolete
    • Ensure TEVs (Return to Vendor), transfers and obsolete are processed and completed accurately and on time to meet company compliance standard
    Shipment and Receiving
    • Prepare and track all outbound shipping
    • Function as Captain of the receiving process ensuring the most efficient receipt of product and supplies
    • Maintain a 2 week minimum stock level
    • Ensure supply budget is within compliance
    Backstage Organization and Homeless management Maintain, organize and modify as needed
      BI Rewards Management
      • Maintain and replenish Beauty Insider inventory as needed
    • Office Admin: Store Communication and Planning
      • Review communications sent from FSC partners and take proper action
      • Update Operations Bulletin Board as needed
      • Execute store audits quarterly
    • Maintenance: HLOL and Environmental Program
      • Use Hotline Online (web based program) to address store concerns/issues
      • Ensure the store is compliant with all environmental operations requirements and document per company standards
    • Third Party Cleaning
      • Train and uphold third party cycle counting program
    • Director in Charge Duties
      • Manage the sales floor and provide coaching/celebration to cast as needed
    • Qualifications
      Knowledge, skills, required

      • Computer and Store Systems
      • High School graduate

      Requirements of the Job

      • Ability to clearly communicate with store employees and clients
      • Work in a fragrance filled environment
      • Lift and carry up to 50 pounds and bend and stretch to stock shelves
      • Availability to work a flexible schedule including management of shipment in the evening and recovery shifts when needed
      • Wear costume provided
      • Consistent and reliable attendance.

      Apply at

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